How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging

Free gifts or promotional items are not returnable!

Will I have to pay anything at the post office when dropping the parcel off?

• You do not have to pay anything when you drop your parcel off with our return label, however our preferencial return label cost will be automatically deducted from your refund unless the item is faulty.
• Original shipping charges are non-refundable
• If you decide not to use our return label, you will be responsible for the cost of return.

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.